This policy outlines how Sustainable Dorset (Dorset Agenda 21 Ltd) collects, uses and protects personal information.

About Us

“Sustainable Dorset” is the brand name of Dorset Agenda 21 Ltd, a Charity (1102528) and a Company (04988176) registered in England and Wales. Our website is

What is personal data?

Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address.

The Policy in Brief

It is important that you read the full policy to understand what information Sustainable Dorset holds, and how we may use it. However, please see below for a quick summary:

We collect information that is either personal data (as outlined above) or non-personal data (such as IP addresses, pages accessed etc.)

Our website uses cookies

We collect your information to provide you with communications

We only collect the information that we need

We do our very best to keep personal information secure

We never sell your data and we will never share it with another company or charity for marketing purposes

We only share data where we are required by law

Privacy and Security Policy in Full

This policy applies to our website, online application form, use of emails and calls for marketing purposes, and any other methods Sustainable Dorset uses for collecting information. It covers what Sustainable Dorset collects and why, what we do with the information, what we won’t do with the information, and what rights you have.

What information does Sustainable Dorset collect and why?

We will only ever collect the information we need. We collect two kinds of information:

Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many people use our site, how many people visit on a regular basis, and how popular our pages are. This information doesn’t tell us anything about who you are or where you live. It simply allows us to monitor and improve our service.

Personal information such as name, postal address, phone number, email address, date of birth (where appropriate), information about your interests, hobbies and any donations you have made to Sustainable Dorset and any of our funds and appeals.

We collect this information in connection with specific activities, such as newsletter requests. Our newsletters are managed through the MailChimp service, their privacy policy can be viewed here.

Application to become a member is completed through the GoCardless system, their security policy can be viewed here.

What do we do with the information?

We will use the information you provide to:

process donations or other payments and verify financial transactions

prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf

communicate with our members, listed organisations, trustees, volunteers and Newsletter subscribers

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Storing your information

Information is stored by us on computers located in the UK.

We place a great importance on the security of all personally identifiable information associated with our members and supporters. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.

Transmitting your information

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as we need it to provide you with the services or information you have required, to administer your relationship with us, to inform our grant/bursary decision making, to comply with the law, or to ensure we do not communicate with people that have asked us not to.

What we will not do with your information

We never sell or share your information to other organisations to use for their own purposes.

Your rights

Sustainable Dorset complies with the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

The Data Protection Act gives you certain rights over your data and how we use it. These include:

the right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed

the right to prevent your data being used for direct marketing

the right of access to a copy of the information we hold about you (known as a subject access request)

If you wish to exercise any of these rights please contact Sustainable Dorset,

Sustainable Dorset (da21), c/o The Volunteer Centre, The Coach House, Acland Road, Dorchester, Dorset DT1 1EF. Email

For more information about your rights under the Data Protection Act and the GDPR go to the website of the Information Commissioner’s Office.

Version 1.1 April 2018